Frequently Asked Questions (FAQ)

Welcome to the Velouria & Co FAQ page. Here you'll find answers to common questions about our handcrafted buffalo horn, ram horn, bone products, ordering, customization, wholesale purchases, shipping, returns, and payments.

If you can't find the answer you're looking for, please contact us directly.

1. What products does Velouria & Co offer?

Velouria & Co specializes in handcrafted products and raw materials made from natural buffalo horn, ram horn, bone, and related materials.

Our collection may include:

  • Buffalo Horn Blocks

  • Buffalo Horn Knife Scales

  • Horn Rolls

  • Ram Horn Pairs

  • Horn Buttons

  • Horn Toggles

  • Horn Craft Materials

  • Knife & Dagger Handle Materials

  • Custom Horn Components

  • Other Handmade Horn & Bone Products

Product availability may change from time to time.

2. Are your products made from real natural horn?

Yes. Our horn products are made using genuine natural materials. Since horn is a natural material, every piece has its own unique color, grain, pattern, texture, and markings.

3. Will my product look exactly like the photos?

Natural variations are expected.

Colors, patterns, grains, textures, and markings can vary from one piece to another. These natural differences make each product unique and should not be considered defects.

4. Are your products handmade?

Many of our products are handcrafted and finished by skilled artisans using traditional techniques combined with modern production and quality-control processes.

5. Can I place a custom order?

Yes. We welcome custom product inquiries.

Depending on the product and available materials, we may be able to customize:

  • Size

  • Shape

  • Thickness

  • Dimensions

  • Finish

  • Quantity

  • Material selection

Contact us with your requirements, preferred dimensions, quantity, and any reference photos or drawings.

6. Do you accept wholesale and bulk orders?

Yes. We welcome wholesale, bulk, and business-to-business inquiries.

If you are a retailer, craftsman, knife maker, designer, manufacturer, distributor, or other business looking for larger quantities, contact us for availability and pricing.

7. Is there a minimum order quantity for wholesale orders?

Minimum order quantities may vary depending on the product and customization requirements.

Please contact us with the product and quantity you require, and we'll provide the relevant information.

8. Do you ship internationally?

Yes, we offer international shipping to many countries, subject to carrier availability and applicable regulations.

Shipping availability, charges, and delivery times may vary depending on the destination and products ordered.

9. How long does delivery take?

Estimated delivery times are:

Express: Approximately 3–7 business days.

Standard: Approximately 7–12 business days.

These are estimates and delivery may take longer due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances outside our control.

10. How long does order processing take?

Most standard orders are processed within approximately 1–3 business days after successful payment.

Custom-made, personalized, wholesale, or bulk orders may require additional production time.

11. How much does shipping cost?

Shipping charges depend on factors such as your location, package weight, package dimensions, and selected shipping method.

Applicable shipping charges will generally be provided during checkout or communicated for custom and wholesale orders.

12. Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment.

13. Do I have to pay customs duties or import taxes?

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

We recommend checking your country's import requirements before ordering.

14. What should I do if my order arrives damaged?

If your product arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the packaging

  • A brief description of the problem

For damaged or incorrect products, please contact us within 48 hours of delivery so we can review the issue.

15. What if I receive the wrong product?

If you receive an incorrect product, contact us within 48 hours of delivery with your order number and clear photographs.

Once verified, we'll work with you to provide an appropriate resolution.

16. Can I return a product?

Eligible return requests should generally be made within 7 days of receiving your order.

The product must meet the conditions specified in our Return & Refund Policy.

Please contact us before returning any product.

17. Can custom-made products be returned?

Custom-made and personalized products are generally non-returnable and non-refundable unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

We recommend confirming all specifications before approving a custom order.

18. Can wholesale or bulk orders be returned?

Wholesale and bulk orders are generally non-returnable unless the products are defective, damaged, incorrect, or otherwise required by applicable law.

Please carefully confirm product specifications and quantities before placing a bulk order.

19. Can I cancel my order?

If you need to cancel your order, contact us as quickly as possible.

We may be able to cancel an order if processing or production has not begun.

Once an order has been processed, custom production has started, or the package has shipped, cancellation may no longer be possible.

20. What payment methods do you accept?

Available payment methods will be displayed during checkout.

Payments are processed through the payment options and secure payment providers available through our store.

21. Is my payment information secure?

We use trusted third-party payment processors to securely process transactions.

We do not store complete credit or debit card details on our servers.

22. How can I contact Velouria & Co?

If you have questions about our products, custom orders, wholesale pricing, shipping, returns, or an existing order, please contact us:

Velouria & Co

Email: info@velouriaandco.com

WhatsApp: +91 99275 59570

Our team will be happy to assist you.