Terms & Conditions

Welcome to Velouria & Co. These Terms & Conditions  govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

Velouria & Co reserves the right to update, modify, or replace these Terms at any time without prior notice. Changes become effective immediately upon posting on this website.

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

2. Products

We specialize in premium handcrafted products made from natural materials, including buffalo horn, ram horn, bone, and other artisan materials.

Because our products are handmade using natural materials:

  • Each item is unique in color, grain, texture, and pattern.

  • Slight variations from product photos are normal and are not considered defects.

  • Product dimensions may vary slightly due to the handcrafted process.

3. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, cancel orders affected by pricing mistakes, or refuse any order at our sole discretion.

Applicable taxes, customs duties, import fees, or local charges are the responsibility of the customer unless otherwise stated.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • Orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

If your order is cancelled after payment, a full refund will be issued using the original payment method.

5. Payments

We accept secure payments through trusted payment providers available during checkout.

Your payment information is processed securely by third-party payment processors. Velouria & Co does not store your complete payment card details.

6. Shipping

Shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional charges resulting from incorrect addresses.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing your order.

8. Intellectual Property

All website content, including text, images, graphics, product descriptions, logos, branding, and designs, is the property of Velouria & Co unless otherwise stated.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Velouria & Co shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

10. User Conduct

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload harmful software or malicious code.

  • Interfere with the operation or security of our website.

  • Violate applicable laws or regulations.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

13. Changes to These Terms

We may revise these Terms & Conditions at any time. The updated version will be posted on this page with the revised "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Velouria & Co

Email: info@velouriaandco.com

WhatsApp: +91 99275 59570

We are happy to assist you with any questions regarding our products, policies, or orders.