Terms & Conditions

Welcome to Velouria & Co. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Velouria & Co we operates this website to offer premium products crafted from natural buffalo horn and ram horn. These Terms apply to all visitors, customers, and users of the site.

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

2. Products & Natural Material Disclaimer

Our products are made from 100% natural horn materials.

Natural variations in colour, grain, texture, and pattern are inherent

Such variations are not considered defects

Product images are for reference only; exact appearance may vary

Each piece is unique and reflects the authenticity of handcrafted natural material.

3. Pricing & Payments

All prices are listed in the applicable currency

Prices are subject to change without prior notice

Payments are processed securely through trusted third-party payment gateways

We do not store or process your payment card details directly

Orders will be confirmed only after successful payment.

4. Orders & Acceptance

Placing an order does not guarantee acceptance

We reserve the right to refuse or cancel any order due to stock issues, pricing errors, or suspected fraud

Custom and bulk orders may require additional confirmation and processing time

5. Shipping & Delivery

Shipping timelines are estimates and may vary based on location and customs clearance

We are not responsible for delays caused by courier services, customs authorities, or unforeseen circumstances

Any applicable customs duties, taxes, or import charges are the responsibility of the buyer

6. Returns & Refunds

Due to the nature of natural and handcrafted materials:

Returns may be accepted only if the product is damaged or incorrect

Custom or made-to-order items are non-refundable

Claims must be reported within the specified return period

Please refer to our Refund & Return Policy for detailed information.

7. Intellectual Property

All content on this website, including text, images, logos, designs, and branding, is the property of Velouria & Co and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Velouria & Co shall not be liable for:

Any indirect, incidental, or consequential damages

Improper use, modification, or handling of products after delivery

Natural wear, ageing, or changes in horn material over time

Use of our products is at the customer’s discretion and responsibility.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Velouria & Co

📧 Email: info@velouriaandco.com

📍 Location: 30 N Gould St #52669 Sheridan Wyoming 82801 USA

📍Manufacturing Unit implementation: 149 Houz Katora Sarai Tareen Sarai Tareen Sambhal Uttar Pradesh 244303 India