Return & Refund Policy

At Velouria & Co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return if:

  • The item is damaged during transit.

  • You received the wrong item.

  • The item has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The item must be unused, in its original condition, and returned in its original packaging.

  • Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized products.

  • Wholesale or bulk orders, unless the items are defective or incorrect.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Items returned without prior approval.

Because our products are handcrafted from natural materials such as buffalo horn, ram horn, and bone, slight variations in color, grain, texture, shape, and pattern are natural characteristics and are not considered defects.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging (if damaged)

We will review your request and provide a suitable resolution.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your payment provider and financial institution.

Shipping charges, customs duties, taxes, and other fees are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

Please contact us before sending any item for exchange.

Return Shipping

If the return is due to our error (such as an incorrect or defective item), we will provide instructions regarding return shipping.

For returns requested for other approved reasons, the customer may be responsible for return shipping costs unless otherwise agreed.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, the standard return process will apply if the item is eligible.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Velouria & Co

Email: info@velouriaandco.com

WhatsApp: +91 99275 59570

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.