Shipping Policy

Thank you for shopping with Velouria & Co. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Destinations

We proudly ship to customers worldwide, subject to shipping carrier availability and applicable regulations.

If shipping is unavailable to your location, please contact us before placing your order.

Shipping Time

Estimated delivery times are:

  • Express: 3–7 business days

  • Standard: 7–12 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Destination

  • Package weight

  • Package dimensions

  • Shipping method selected

Any available free shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. so you can monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

Velouria & Co is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit:

  • Contact us within 7 days of the expected delivery date.

  • Include your order number and, if applicable, photos of the damaged package and product.

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier disruptions

  • Natural disasters

We appreciate your patience in such situations.

Order Changes or Cancellation

If you need to modify or cancel your order, please contact us within 3 days as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Contact Us

If you have any questions about shipping or your order, please contact us:

Velouria & Co

Email: info@velouriaandco.com

WhatsApp: +91 99275 59570

Our customer support team is happy to assist you with shipping inquiries and order updates.