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Return to shopReturns + Exchanges
Return & Exchange Policy — Velouria & Co
At Velouria & Co, every product is crafted from natural horn and bone, so slight variations in color, pattern, and texture are part of each piece’s uniqueness. Please read our policy below before requesting a return or exchange.
1. Eligibility for Returns & Exchanges
We accept returns or exchanges if:
- The item is damaged, defective, or incorrect upon arrival
- The request is made within 7 days of delivery
- The product is unused, in its original condition, and in original packaging
- We do not accept returns or exchanges for:
- Custom or made-to-order items (e.g., personalized knife scales or handles)
- Products damaged due to misuse or normal wear
- Natural variations in color, grain, or texture inherent to horn and bone material
3. Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 7 to 10 days
4. Exchanges
If you’d like to exchange an item for a different size, style, or product, please contact us and we’ll guide you through the process, subject to availability.
5. Return Shipping Costs
- If the return is due to a change of mind (where applicable), the customer is responsible for return shipping costs.
6. Non-Returnable Items
- Custom-made items, sale items, and gift cards are final sale and not eligible for return or exchange, unless defective.
7. Contact Us
For any questions about returns or exchanges, please reach out to us at: info@velouriaandco.com